Privacy Policy

Introduction

FixMyMessage.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our message improvement service through our website and mobile applications (iOS and Android).

Information We Collect

Account Information

When you create an account through our mobile apps, we collect:

• Email address (when signing up with email, Google, or Apple)
• Name (when provided through social login)
• Unique user identifier

You can use our service without creating an account, but an account is required to access premium features.

Analytics Data

We use PostHog analytics to collect anonymous usage data to improve our service, including:

• Page views and user interactions
• Device and browser information
• Usage patterns and preferences
• Performance metrics

Mobile Attribution Data

On our mobile apps, we use AppsFlyer to collect attribution data, including:

• Install attribution (how you discovered our app)
• App usage events (such as first text action)
• Subscription events
• Device identifiers for attribution purposes

Tracking Technologies

We use Google Tag Manager to manage and deploy tracking technologies on our website for analytics purposes.

Purchase and Subscription Data

When you subscribe to our premium service, we collect:

• Subscription status and type (monthly or yearly)
• Purchase history and transaction identifiers
• Trial eligibility status

Payment processing is handled entirely by Apple (App Store) or Google (Play Store). We do not collect or store payment card details.

Usage Data

For free tier users, we track:

• Number of daily actions used
• Usage limits and reset timing

This data is stored locally on your device and is used to enforce free tier usage limits.

Push Notification Tokens

If you enable push notifications in our mobile apps, we collect your device's push notification token to send you notifications about your usage and service updates.

Message Content

When you use our service to improve messages, the content you submit is processed by our AI service provider. We do not store, retain, or access your message content on our servers.

How We Use Your Information

We use the collected information solely for:

• Providing and maintaining our service
• Managing your account and subscription
• Processing in-app purchases and verifying subscription status
• Enforcing usage limits for free tier users
• Sending push notifications (with your consent)
• Improving our service functionality and user experience
• Understanding usage patterns to enhance our features
• Measuring the effectiveness of our marketing efforts
• Technical maintenance and performance optimization

Third-Party Service Providers

Analytics Provider

We use PostHog for analytics services. PostHog processes usage data according to their privacy policy and data protection standards.

Mobile Attribution Provider

We use AppsFlyer for mobile app attribution analytics. AppsFlyer helps us understand how users discover our app and measures the effectiveness of our marketing efforts. AppsFlyer processes this data according to their privacy policy.

Tag Management

We use Google Tag Manager to manage tracking codes and analytics implementations on our website. Google processes this data according to their privacy policy.

Authentication Provider

We use Supabase for user authentication. When you sign in with Google, Apple, or email, Supabase securely manages your authentication session. Supabase processes this data according to their privacy policy.

Purchase Management Provider

We use RevenueCat to manage in-app purchases and subscriptions. RevenueCat receives purchase data from Apple and Google to track your subscription status and entitlements. RevenueCat processes this data according to their privacy policy.

AI Processing Partner

Our AI service provider processes your message content to provide improvement suggestions. The provider does not retain inputs and outputs associated with their services. However, they may retain certain information for short periods as necessary to comply with legal obligations, resolve disputes, or enforce agreements.

Data Retention

• Account Data: Retained for as long as your account is active. You can request account deletion at any time.
• Analytics Data: Retained according to PostHog's standard retention policies
• Attribution Data: Retained according to AppsFlyer's standard retention policies
• Subscription Data: Retained by RevenueCat as long as needed to manage your subscription and for our legal and accounting obligations
• Usage Data: Stored locally on your device and resets daily. Deleted when you uninstall the app.
• Message Content: Not stored by us; processed in real-time by our AI provider
• AI Provider Data: Our AI service provider does not retain your message content, though they may keep minimal logs for short periods for legal compliance purposes

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure HTTPS connections for all data transmissions
• Secure local storage using native device security features (iOS Keychain, Android Encrypted SharedPreferences)
• Authentication tokens stored securely on your device
• Industry-standard encryption for data at rest and in transit

Mobile App Permissions

Our mobile apps may request the following permissions:

• Internet Access: Required to process your messages and sync your subscription status
• Push Notifications: Optional, to send you usage updates and service notifications
• Clipboard Access: Optional, to allow quick pasting of text you want to improve

You can manage these permissions at any time through your device settings.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your data
• The right to request deletion of your data
• The right to object to processing
• The right to data portability

To exercise these rights, please contact us using the information provided below.

Managing Your Subscription

You can manage or cancel your subscription at any time through the App Store (iOS) or Google Play Store (Android) settings on your device.

Deleting Your Account

To delete your account and associated data, please contact us at the email address provided below. We will process your request within 30 days.

Cookies and Local Storage

Website: We use cookies and similar technologies for analytics purposes. You can manage your cookie preferences through your browser settings, though this may affect the functionality of our service.

Mobile Apps: Our mobile apps use secure local storage to store your authentication session, usage data, and preferences. This data is stored locally on your device using native secure storage mechanisms (Keychain on iOS, Encrypted SharedPreferences on Android).

International Data Transfers

Your information may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We reserve the right to modify, update, or change this Privacy Policy at any time without prior notice. Any changes will become effective immediately upon posting the revised Privacy Policy on this page with an updated "Last Updated" date. Your continued use of our service after any such changes constitutes your acceptance of the new Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email:privacy@fixmymessage.com